|
|
@@ -10,17 +10,17 @@ banner = "https://i.imgur.com/jdQb3ZH.jpg"
|
|
|
|
|
|
|
|
|
|
|
|
-### **Connected Car Opportunities in Parts and Service **
|
|
|
+### Connected Car Opportunities in Parts and Service
|
|
|
|
|
|
There has been a lot of attention paid to opportunities for Connected Car technologies in Sales and F&I, with ideas like personalized shopping, deliveries, and data-based F&I products. But there are also several opportunities for dealers to use Connected Car technologies to improve quality of service, performance, and efficiency in the delivery of both Parts and Service.
|
|
|
|
|
|
-### **Quick Background... **
|
|
|
+### Quick Background
|
|
|
|
|
|
This topic is relevant now because Connected Car technologies are finally reaching “critical mass.” Well over 90% of all new cars and trucks sold in the US in 2021 will come with built-in abilities to transmit and receive data, remote software, and vehicle commands. This means that key data about each vehicle’s mechanical condition, driving usage, and precise location can be collected and used to improve operations at the dealership. As always, it is critical to remember that customers must be fully informed and provide their consent for any Connected Car services to be utilized.
|
|
|
|
|
|
-### **How Connected Car Data and Commands Can Affect Parts and Service: **
|
|
|
+### How Connected Car Data and Commands Can Affect Parts and Service:
|
|
|
|
|
|
-**1. Current Operations **
|
|
|
+**1. Current Operations**
|
|
|
|
|
|
In the near term, there are several opportunities to improve day-to-day operations of the Service and Parts departments, while also improving the customer experience.
|
|
|
|
